It might sound like a big undertaking to take on a new HOA management team, but the success of your HOA depends on it.
Having a positive relationship between your association and your management company can make everything run much more smoothly.
You may have been thinking about making this change, but there may be signs that you have missed. Here are things to look out for that indicate it’s time to move on and seek out new HOA management for your association.
Frequent Management Changes
Managers will inevitably come and go over time as they change their profession, but you want to avoid multiple managers over the course of a year or two. If this is the case, it usually indicates that there are issues within the HOA management company. Each time someone new starts in the position, your association can suffer due to incessant onboarding.
Lack of Communication
If an issue comes up and management is contacted, do they respond quickly and attentively? Or do you find that there is a substantial lack of communication on their part?
Management is designed to respond quickly to any issues or concerns that are present so that you can move on with your association. It’s not unrealistic to expect some sort of response within 24-48 hours.
If you’re consistently reaching out for help with something but not getting responses to your phone calls and emails, it’s likely time for a new HOA management provider.
Lack of Completion
Prompt plans and actions should occur when there is an issue or something that needs to be addressed within an association.
An experienced management team will walk through this process with the association to make sure everything is handled professionally and appropriately. If you feel a lot of projects have gotten started but were never finished, this is a poor reflection of how your HOA management is handling its job.
Financial Information
While your HOA management team may be handling finances for your association, this information should be transparent and available to anyone who wants to know more about it. You should be aware of these updates periodically, even if there aren’t any major projects.
Your management team isn’t well organized or professional if updated financial information isn’t readily available. Transparency is ideal, and record-keeping is a must. These are things that you should expect from the people that are supporting your association.
Need to Make a Property Management Change? Goodwin & Company can Help!
If you don’t feel that you’re getting the guidance, support, and advice you need from your management team, it’s time to start looking into making a change that will positively impact your association.
An experienced and exceptional HOA relationship will benefit everyone that is involved. If you want to know more about the benefits of expert HOA management in Dallas, reach out to us here at Goodwin & Company.
We assist HOA boards with effectively managing their sites throughout the entire Texas area. Having our team on your side can help make the right changes that will result in success for years to come.
